Refund policy

Our Friendly Return Policy

At Matcha Life, we’re committed to bringing you the very best in matcha teaware and accessories. However, if something isn’t quite right, we’re here to help! You can return your item for a refund within 14 days of receiving your order.

What You Need to Know About Returns:

Items should be unused, in their original packaging, and in a resalable condition.
Please have your proof of purchase handy (like your order confirmation email).
We recommend using a trackable shipping service to ensure your return reaches us safely, but it’s not mandatory.

How to Return an Item:

Get in Touch: Drop us an email at within 14 days of receiving your order. Let us know your order number and why you’d like to return the item.
Package It Up: Securely package your item to protect it during transit—reusing the original packaging is a great idea!
Send It Back: Use a trackable shipping service (if possible) and send your return to the address we provide in our instructions.

Refunds Made Simple:

Refunds will be processed to your original payment method within 10 working days of receiving your returned item in good condition.
Unfortunately, shipping fees are non-refundable unless the item was faulty or damaged.

A Few Things We Can’t Accept:

We’re unable to process returns for:

Items that have been used or damaged after delivery.
Custom or personalized products.
Gift cards.

For Faulty or Damaged Items:

If your item arrived damaged or not as it should be, please email us within 7 days of receiving it. We’ll work quickly to make it right and cover return shipping costs if needed.

Return Shipping Costs:

While buyers are responsible for return shipping costs, we always recommend using a trackable service for peace of mind.

If you have any questions or need a hand with your return, don’t hesitate to reach out. We’re here to help make things as smooth as possible! 🌱